Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has...

Lately, Microsoft has given some love to Outlook -- not just the desktop app, but also the web and app versions. In fact, they just released a bunch of new and improved features. Let's take a look. #1 RSVP Outlook makes it fairly simple to invite people...

Laptops may be more affordable than ever, but we’re also using them for more advanced tasks than ever. This means you run the risk of overheating your laptop and causing long-term damage. Here’s how to avoid that. Causes of overheating Laptops create heat during their normal operation....

Social Media can be an effective tool for sharing experiences, building professional connections, and broadcasting conventional healthcare announcements to the public. However, careless posts that have client or patient-specific information could ruin the reputation of any healthcare organization. On April 14, 2003, the "Health Insurance Portability...